[Jobs] Research and Evaluation - Building People Not Prisons]

[Leora Lawton]

The Fortune Society

www.fortunesociety.org <http://www.fortunesociety.org/>

FORTUNE SOCIETY

JOB DESCRIPTION



JOB TITLE:                           Program Analyst



JOB POSTING:
https://home.eease.adp.com/recruit2/?id=559588
<https://home.eease.adp.com/recruit2/?id=559588&t=1> &t=1



DEPARTMENT:                   Evaluation and Quality Improvement





SUMMARY



Under the direct supervision of the Manager of Evaluation and Quality
Improvement (EQI), the Program Analyst supports Fortune Society's programs
through evaluation of data related to service delivery and outcomes.  The
position engages directly with assigned programs to develop system
improvements, using brain-storming, root cause analysis and other
tools/techniques to enhance overall operating efficiency and effectiveness
of programs and the quality and timeliness of their internal/external
reporting capabilities.



SPECIFIC RESPONSIBILITIES



1.      Work with managers of assigned programs to promote a genuine
understanding of using data to manage their programs and ensure that
internal/external performance targets are met and desired outcomes achieved
and properly documented.  Reinforce the importance of all data being entered
and reported through the agency's primary database.

2.      Work with managers and front-line staff of assigned programs to
develop and implement a system of continuous quality improvement (CQI) and
quality assurance (QA) which they will be responsible for maintaining.

3.      Monitor performance of assigned programs and work with program
managers to develop corrective action plans as needed.  Alert senior
management (program and administration) to issues of noncompliance and/or
performance shortfalls, ensuring that such issues are addressed in a timely
manner.

4.      Support Development team in obtaining data required to demonstrate
Fortune's expertise; create logic models, produce evaluation designs and
actual evaluation tools as necessary.

5.      Conduct routine audits and compliance reviews of programs and make
recommendations to management regarding system improvement based on
audit/review findings.  Follow-up on program response and implementation of
accepted recommendations.

6.      Act as liaison between program staff and I/T department, translating
program needs related to database functionality and reporting.  Identify and
facilitate staff training needs and requests.

7.      Evaluate client satisfaction through surveys and focus groups,
analyze and report results of work performed and any recommendations to
enhance program quality.

8.      Coordinate with program managers on start-up of new programs and
contract/grant renewals, ensuring that key tasks (such as having an
appropriate system for data collection and reporting) are clearly defined
and monitored for completion.

9.      Conduct research related to Fortune's programs independently and/or
in collaboration with outside academics/researchers and work towards
dissemination of results.

10.  Supervise interns and students who are working on evaluation and
research projects.

11.  Perform other duties as assigned.





QUALIFICATIONS



*         Bachelor's degree, preferably in public health, human services,
criminal justice, sociology or related field or equivalent experience with a
strong background in statistical analysis and/or data management.   Master's
degree a plus.

*         A minimum of two years relevant work experience, preferably in a
nonprofit social service setting.

*         Must be detail oriented with superior analytical skills.  Ability
to do "big picture" thinking and solve problems in a way that is creative
and collaborative.

*         Excellent oral and written communication skills coupled with
exceptional people skills.

*         Understanding of both qualitative and quantitative evaluation
methods

*         Must have a thorough knowledge MS Office, including Excel and
proficiency in SPSS.

*         Experience with quality assurance and/or quality improvement.

*         Must be able to take initiative in setting and advancing
priorities while being both polite and effective.

*         Appreciation of Fortune's work in serving people who have been
incarcerated and those who are at risk.



CORE COMPETENCIES



o   Aligned with agency mission and values

o   People skills, diplomacy.  Must know how to be persistent yet engaging.

o   Critical thinking skills.  Must be analytical with attention to details,
yet able to see the big picture.

o   Solid data skills



-- 
Dr. Leora Lawton
Executive Director, Berkeley Population Center
 & Lecturer, Sociology Dept.
112A Survey Research Center
Corner Channing & Bowditch
(510) 643-1270 (office)
(510) 928-7572 (cell)
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