[Jobs] Survey Lab Manager Schaefer Center for Public Policy

[Leora Lawton]

Survey Lab Manager
Schaefer Center for Public Policy
Vacancy #: 2010-050B Regular exempt grant-funded position with full benefits package
Re-Open Date:  4/2/2010; Closing Date:  Open Until Filled  Annual Salary:
$40,000 to $50,000

NOTE:  Some evening and weekend work required.  Applicants submitting resumes for
the original posting are being considered and do not need to reapply.

The Survey Lab Manager oversees the Center's survey operations including telephone
and mail surveys and participates in writing research proposals, developing survey
designs, engaging in questionnaire construction, administering survey research
projects, interacting with clients, and preparing reports of findings.  The Manager
ensures the smooth operation of the day-to-day operations of the Center's Computer
Assisted Telephone Interviewing (CATI) survey research lab.  Duties include:

•	Managing the day-to-day operations of CATI Lab and ensuring the timely,
cost efficient, successful completion of projects and its smooth operation
•	Scheduling telephone interviewers based on project needs and cost
efficiencies
•	Monitoring and reviewing interviewers' performance and taking appropriate
action as required
•	Ensuring accuracy and quality of surveys
•	Ensuring compliance with CATI Lab policies and procedures
•	Interviewing, selecting and training CATI Lab staff
•	Summarizing the specific status of a project and communicating it on a
timely basis to project managers, clients, and other supervisory staff
•	Generating reports to determine, predict or prevent potential problems for
a specific project, identifying and assessing phone and computer equipment problems
and troubleshooting any system difficulties or other problems in the CATI lab
•	Making arrangements for focus study groups
•	Proofreading and editing survey instruments
•	Programming of surveys in Ci3 or WebSensus
•	Participating in writing research reports
•	Preparing summary graphs and tables for inclusion in final reports
•	Proofreading and editing final reports (test and graphics)

Qualifications:  Position requires bachelor’s degree in public administration,
public policy, sociology, marketing, or related discipline and 3 years of related
experience, including one year in a supervisory role.
 Graduate degree or coursework can be substituted for relevant experience on
a year for year basis.   Experience in proposal development, project
management, data analysis, report preparation or Ci3/Web Sensus programming is a
plus.  Experience with Computer Assisted Telephone Interviewing (CATI) systems is
desirable.
Also requires excellent interpersonal, administrative and organizational skills;
excellent written and oral communication skills; and excellent project management
skills.  Also requires ability to balance multiple projects; ability to troubleshoot
problems, monitor work progress, motivate and critique employees; and strong
computer skills including SPSS, Excel, Microsoft Office Suite, and Ci3/Web Sensus.

TO APPLY:   Include your Vacancy Number on all correspondence and in your
e-mail subject line.  Submit resume and cover letter to hrresume at ubalt.edu, or mail
to: Human Resources, Vacancy Number 2010-050B, University of Baltimore, 1420 N.
Charles Street, Baltimore, MD 21201

UB is an Equal Opportunity/Affirmative Action/ADA Compliant Employer & Title IX
Institution.  www.ubalt.edu/hr




-- 
Dr. Leora Lawton
Executive Director, Berkeley Population Center
 & Lecturer, Sociology Dept.
112A Survey Research Center
Corner Channing & Bowditch
(510) 643-1270 (office)
(510) 928-7572 (cell)